Bendigo Bank EFTPOS Rolls
Visit your nearest Bendigo Bank branch for a Merchant Application form. Or to obtain further information call us on 1300 720 356 or you can send an email to us by using our Merchant quote enquiry form located on our website.
How long does it take to receive a merchant facility?
A standard merchant facility takes approximately 2 - 3 weeks to set up.
What do I need to provide when applying for a merchant facility?
If you are starting a new business, you will need to provide a business plan with expected turnover. If you are new to Bendigo Bank you will need to supply 6 months personal or business statements. If you currently have an existing merchant facility you will need to supply a copy of your merchant statements (minimum 3 months) with the application.
Can I receive a quote on fees and charges before I apply for a merchant facility?
Yes simply call us on 1300 720 356 or you can send an email to us by using our Merchant Quote Enquiry Form located on our website.
Can I trade before my application is processed?
No. The provision of a merchant facility is governed by your application meeting specific Bendigo Bank standards and being approved.
How long does it take to receive settlement to my account?
Settlement is deposited to your Bendigo Bank account overnight.
Can I accept foreign currencies on my merchant facility?
No. You can only process transactions in Australian Dollars.
Can I use the merchant facility outside of Australia?
No. The Bendigo Bank merchant facilities are only designed to operate within Australia. If your business is registered in another country you must apply for merchant facilities in their country of registration.
Do I need to have a Bendigo Bank account?
Yes. We require all merchant facilities to be linked to a Bendigo Bank account.
What is a chargeback?
Chargeback is a term used by banks when a dispute of a credit card transaction is made by the cardholder. Bendigo Bank will work with you to address the chargeback and determine if the chargeback is warranted. The bank may debit your bank account pending outcome of dispute.
