Ingenico 5100 user Guide Manual

If you’re waiting for a delivery or collection of a PDQ machine please be aware of the following information:

If you terminal is faulty and needs a replacement and you order this before 3pm, delivery can take up to two working days. If the swap is requested after 3pm the order will be completed on the next working day and delivery can take up to two working days from that time.

Collection will take place when the new product is delivered in the form of an exchange. The courier will deliver the new terminal in a foam bag and take the faulty terminal in the same bag, so you won’t need to package it up.

The courier will not deliver the new part unless the old part is ready for collection when they arrive. They will collect on a like for like basis and won’t need to take any cables. Unless advised by a Customer Service Advisor, please keep all cables as you may need them.

On the day of the delivery the courier will come to your site between the times of 7.30am and 5.30pm. If the courier attempts delivery before 8am but fails, they’ll return after 8am. If delivery is still not possible, the courier will leave a calling card with their details.

Upon delivery the courier will require a signature and will leave you a receipt confirming the exchange.

Sometimes your terminal may need to be upgraded to a higher software level or newer model and you’ll be advised of this when the terminal’s replaced. Once requested, delivery can take up to three working days.

The delivery of an additional product can take up to seven working days from the date you request it.

• If you have a Barclaycard PDQ terminal and ask to have it swapped for a different Barclaycard PDQ terminal, delivery can take up to seven working days.
• The new product will be delivered in a foam bag and you’ll need to put the old terminal in the same bag for collection.
• We’ll arrange collection three weeks after your new product is ordered. A Collections Advisor will contact you to arrange a convenient time to have the old terminal collected. The old terminal will need to be boxed, but not sealed, but not sealed as the courier will need to check the contents for security.
• A product swap from a non-Barclaycard product to a Barclaycard product can take up to ten working days. Once we receive your request we’ll post a PDQ Hire Agreement within 48 hours and once received back, we’ll order the new product the next working day. Delivery will then take three working days.
• If you request to change your account from a Barclaycard PDQ terminal to a third party payment service provider, you’ll need to complete the necessary paperwork which will be posted out to you up to 48 hours after your request is received.
• We’ll then contact you three weeks after your request to arrange collection of your old terminal at a convenient time.