Oracle MICROS POS forums

Effective June 1, 2016, support for certain third-party hardware products will only be provided by vendors who have expertise in the relevant products. By utilizing these vendors, we strive to deliver to you a smooth and efficient support experience. For support renewals of products supported by vendors after June 1, 2016 you can contact an Oracle Preferred Vendor in your country. You can, of course, choose any vendor you like to support these products, but we have provided the contact details for the legacy MICROS vendor who has, in many cases, been providing hardware support to you or to other legacy MICROS customers in your country and industry. We have shared our plans with them, and they are ready to speak directly with you to provide a support service tailored to your requirements for these third-party products.

Q: Why is Oracle discontinuing support for certain third-party products?

A: We value our Oracle Premier Support customers and strive to provide a best-in-class support experience. To achieve this result, Oracle Support focuses on Oracle hardware and software products as well as Oracle resold and certified products. Where our customers have third-party products, we seek the same best-in-class support for you on those products.

Q: How will my I know which third-party hardware products are affected?

A: Oracle Support will continue to focus on Oracle hardware and software products as well as Oracle resold and certified products. Please review the list of products covered by Oracle Premier Support after May 31, 2016. You can contact an Oracle Preferred Vendor, or another vendor, to support your third-party hardware products that are not on the list.

Q: I already have a vendor who can support my third-party products. Do I have to use a vendor on the Oracle Preferred Provider list?

A: No. You may choose a vendor not on the list for these third-party hardware products.

Q: If I have questions, who can I contact at Oracle?

A: Please contact Oracle Support Renewals in your country.

Q: My MICROS support contract expires before June 1, 2016. How do I renew my support for third-party hardware?

A: Your support contract can be renewed through May 31, 2016 for the third-party hardware products not covered by Oracle Premier Support. This may result in a partial renewal for you instead of a full year renewal for those products. You will need to contact an Oracle Preferred Vendor, or another vendor, to purchase support for those products effective June 1, 2016.